Technical debt is often the root cause of unplanned work

Here at @flexpay_io, we are working to reduce our firefighting ( aka unplanned work ) on a daily basis. We understand that it is hurting us and that it will always be a constant battle no matter how we organize our work load. I wrote a little while ago a post about firefighting ( link here : ) that describe…

Firefighting

Every day you start your day with a plan in mind but instead you end up dealing with more urgent items.  This is called unplanned work (aka firefighting). There are 2 types of work :  planned and unplanned work Unplanned work is not free Quite the opposite . It’s very expensive , because unplanned work…